Thank you for shopping with Kerasugandh. We are committed to delivering premium-quality spices, dry fruits, nuts, seeds, and wholesome foods safely and on time. Please read our shipping policy carefully.

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Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festivals, promotional events, or unforeseen circumstances, processing times may be slightly longer.

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Shipping Coverage

We currently deliver to most locations across India.

If your location is not serviceable by our courier partners, we will inform you promptly and issue a full refund if payment has already been made.

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Estimated Delivery Time

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

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Shipping Charges

Shipping charges are calculated during checkout based on:

• Delivery location
• Order weight
• Order value
• Applicable shipping offers

Any free shipping promotions will be clearly displayed on our website.

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Order Tracking

Once your order is shipped, you will receive:

• A shipping confirmation email or SMS
• Tracking number
• Courier partner details

You can track your shipment using the tracking link provided.

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Delivery Attempts

Our courier partners will usually make multiple delivery attempts.

If delivery is unsuccessful due to:

• Incorrect address
• Customer unavailable
• Incorrect contact number

the parcel may be returned to us. Additional shipping charges may apply for re-shipment.

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Address Accuracy

Please ensure your shipping address, phone number, and PIN code are accurate before placing your order.

Kerasugandh is not responsible for delays caused by incorrect customer information.

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Damaged or Missing Packages

If your package arrives:

• Damaged
• Opened
• Tampered with

please:

• Take clear photographs before opening the package.
• Contact us within 48 hours of delivery.
• Provide your order number and supporting images.

We will investigate the issue and provide an appropriate resolution.

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Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Weather conditions
• Natural disasters
• Government restrictions
• Courier operational issues
• High order volumes

We appreciate your patience and understanding in such situations.

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International Shipping

Currently, Kerasugandh ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.