Shipping Policy
Shipping charges are calculated during checkout based on:
- Delivery location
- Order weight
- Order value
- Applicable shipping offers
Any free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email or SMS
- Tracking number
- Courier partner details
You can track your shipment using the tracking link provided.
Delivery Attempts
Our courier partners will usually make multiple delivery attempts.
If delivery is unsuccessful due to:
- Incorrect address
- Customer unavailable
- Incorrect contact number
the parcel may be returned to us. Additional shipping charges may apply for re-shipment.
Address Accuracy
Please ensure your shipping address, phone number, and PIN code are accurate before placing your order.
Kerasugandh is not responsible for delays caused by incorrect customer information.
Damaged or Missing Packages
If your package arrives:
- Damaged
- Opened
- Tampered with
please:
- Take clear photographs before opening the package.
- Contact us within 48 hours of delivery.
- Provide your order number and supporting images.
We will investigate the issue and provide an appropriate resolution.
Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Courier operational issues
- High order volumes
We appreciate your patience and understanding in such situations.
International Shipping
Currently, Kerasugandh ships only within India.
If international shipping becomes available in the future, this policy will be updated accordingly.