Refund And Return Policy

At Kerasugandh, customer satisfaction is our priority. We take great care in sourcing, packing, and delivering premium-quality spices, dry fruits, nuts, seeds, and wholesome foods.

As we deal with food products, our return and refund policy is designed to ensure product safety and hygiene.

Returns

Due to the nature of our products, we do not accept returns for products that have been:

  • Opened
  • Used
  • Consumed
  • Damaged after delivery
  • Ordered incorrectly by the customer

This policy helps us maintain the highest standards of food safety and hygiene.

Eligible for Replacement or Refund

You may be eligible for a replacement or refund if you receive:

  • A damaged product
  • A defective product
  • An expired product
  • An incorrect product
  • A product with missing items
  • A package that is visibly tampered with upon delivery

Reporting an Issue

If you receive an incorrect or damaged product, please contact us within 48 hours of delivery.

Please include:

  • Your Order Number
  • Clear photographs of the product
  • Photographs of the outer packaging
  • A brief description of the issue

This helps us investigate and resolve your request as quickly as possible.

Refund Approval

Once we receive and review your request, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Refund Processing Time

Approved refunds are generally processed within 5–7 business days.

The exact time may vary depending on your bank or payment provider.

Replacement Policy

Where appropriate, we may offer a replacement instead of a refund.

Replacement products will be shipped at no additional cost after verification of the issue.

Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

  • Incorrect shipping address provided by the customer
  • Delivery failure due to customer unavailability
  • Product not liked after opening
  • Change of mind after purchase
  • Minor variations in natural products such as color, size, aroma, or texture
  • Requests made after 48 hours of delivery

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

If you need to cancel an order, please contact us as soon as possible.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery:

  • Take clear photographs before opening the package.
  • If possible, refuse delivery if the package is severely damaged.
  • Contact our customer support immediately.