FAQ

Frequently Asked Questions (FAQ)

Welcome to the Kerasugandh FAQ page. Here you'll find answers to the questions we receive most often. If you need further assistance, please feel free to contact our customer support team.

1. What products does Kerasugandh offer?

We offer a premium range of:

  • 🌿 Spices
  • 🥜 Nuts
  • 🍇 Dry Fruits
  • 🌱 Seeds
  • 🥣 Oats & Healthy Foods

All our products are carefully selected and hygienically packed to ensure freshness and quality.

2. Where are your products sourced from?

Our products are sourced from trusted farmers, growers, and suppliers across India, including Kerala, which is renowned for producing some of the world's finest spices.

3. Are your products fresh?

Yes. Every product is carefully selected, quality-checked, and hygienically packed to preserve its natural freshness, aroma, and nutritional value.

4. How can I place an order?

Simply:

  1. Browse our collections.
  2. Add your favourite products to the cart.
  3. Proceed to checkout.
  4. Complete your payment.
  5. Receive an order confirmation via email.

5. Which payment methods do you accept?

We accept secure online payments through Shopify-supported payment gateways, including:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets (where available)

Available payment options may vary at checkout.

6. Do you deliver across India?

Yes. We deliver to most locations across India through trusted courier partners.

7. How long does delivery take?

Estimated delivery times:

  • Metro Cities: 2–5 Business Days
  • Other Cities: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery times may vary depending on your location and courier services.

8. How can I track my order?

Once your order is shipped, you will receive a tracking number and tracking link via email or SMS.

9. Can I cancel my order?

Yes. Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

10. Can I return food products?

Due to food safety and hygiene regulations, we generally do not accept returns on opened or used food products.

However, if you receive a damaged, incorrect, or defective item, please contact us within 48 hours of delivery.

11. What should I do if I receive a damaged product?

Please contact our customer support within 48 hours of delivery with:

  • Order Number
  • Photos of the product
  • Photos of the package
  • Brief description of the issue

We'll review your request and arrange a suitable resolution.

12. Are your products suitable for daily use?

Yes. Our products are intended for everyday cooking and healthy eating. Please consume them as part of a balanced diet and store them according to the instructions on the packaging.

13. How should I store your products?

For best freshness:

  • Store in a cool, dry place.
  • Keep away from direct sunlight.
  • Reseal the pack after each use.
  • Use airtight containers after opening, if preferred.

14. Do you sell in bulk?

Yes. We welcome wholesale and bulk purchase enquiries for businesses, retailers, and distributors.

Please contact us for pricing and availability.

15. How can I contact Kerasugandh?

📧 Email: sales@kerasugandh.com

📞 Phone: +91 9584049449

🕒 Customer Support Hours:

Monday – Saturday

9:00 AM – 6:00 PM (IST)

Still Have Questions?

We're always happy to help.

📧 Email: sales@kerasugandh.com

📞 Phone: +91 9656032456

We'll respond as quickly as possible